Currently Being Updated
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Currently Being Updated 〰️
Highlighting UX principles
This project highlights user-centered research techniques in optimizing processes. It is parallel to UX and its principles!
“I didn’t take into account the planning and rescheduling part of the job. ”
Story: Improving Productivity Through Research and Problem-Solving.
During my Psychology Graduate internship, I was tasked to investigate potential productivity issues affecting the main workflow of service coordinators (let’s call them “users”). The two areas of focus are: the overall workflow (Type A Collateral) from start to finish, and the task of entering notes into the system. I applied research methods (a knowledge gained through all of my Human Factors curriculum) to gain deeper understanding of the workflow and identify barriers.
Defining the Problem: Understanding Workflow and Barriers.
There was concern about productivity levels. The director requested a clearer visualization of the workflow for a specific tasks that the service coordinators were struggling with.
My process: Define the scope of the problem.
I sought to understand the coordinator’s specific tasks and challenges.
UX method it aligns with:
🧑🔬 User Research
Creating the Hierarchical Task Analysis {HTA}
Using HTA method helped break down the entire task into manageable subtasks, showing the workflow. It allowed me to map the steps and identify where productivity may be impacted.
UX method it aligns with:
🧑🔬 Task Flows
🧑🔬 Journey Mapping
HTA for Type A Workflow
HTA for Entering Notes